Refunds, Credits & Exchanges Policy

At Gifti, we understand that not everything runs perfectly, however we pride ourselves on great customer service and want to provide you with the best experience possible. This is why we've made our refunds & exchanges policy as simple as possible. 

We ask you to read our Frequently Asked Questions before proceeding to contact us for a refund, credit or exchange. Some of your questions may be covered here.

We support refunds, credits & exchanges for the following instances. Details of how we support each instance is below.

• Faulty Item(s) 
• Damaged in Transit Item(s)
• Lost in Transit Item(s)
• Missing Item(s)
• Wrong Item(s) Received

Each of the above instances must be communicated to us within 10 days from delivery of the item. If you make contact with us regarding one of the above instances after 10 days of delivery you may not qualify for a exchange, credit or refund.

If you encounter one of the above instances, please contact us immediately at support@gifti.com.au or 1300 917 241 so that we can get a better understanding of the issue and work with you to resolve it.

Exchange, Credit & Refund timelines are outlined below.

• Exchanges will be sent via Express Post the following business day after the Return is approved.
• Credits & Refunds are issued within 7 business days of the item being received back to us. For refunds please note that it may take a few days for the payment to be received depending on individual bank timelines.

Faulty Item(s)

• Faulty Item(s) must be communicated to us within 10 days of receipt of the product via email at support@gifti.com.au
• In the email we ask you to provide us with the below details
• Order Number
• Name & number of person who ordered the item
• Name of the faulty item(s)
• Description of fault (Please include pictures where applicable)
• We will work with you to assess the fault further and make an informed decision if it is deemed a manufacturer fault.
• If the item is deemed faulty we will issue you with a Returns Authorisation Number (RA#) and confirm delivery details to send you out a replacement item(s)
• If stock is exhausted of the original item(s) ordered then we will work with you to agree on a replacement, provide a store credit, or issue a refund.

Damaged in Transit Item(s)